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Privacy Policy

Data Usage:

  • The data collected by Realis Sim, including email address, password, first name, last name, and optional phone number, is used for internal analytics to understand user engagement and platform performance, to continually improve the service by identifying areas for enhancement, and for marketing purposes to inform users about new features or relevant offerings.

Data Sharing:

  • Realis Sim does not share user data, including personal information, with third parties. However, please note that payment processing services for Realis Sim transactions are handled by Stripe. When you make a payment, your payment details are securely processed by Stripe, and Realis Sim does not directly store your full payment card information.
  • Legal Note: Even if you don’t “share” data directly, simply using a third-party payment processor like Stripe means data is being shared with them for a specific purpose. Your policy should clearly state this relationship and ideally link to Stripe’s own privacy policy.

Data Retention:

  • User data, including personal information (email address, password, first name, last name, and phone number if provided), will be retained for as long as the user’s account remains open. Upon account closure, data will be handled in accordance with our data deletion policies, subject to any legal or regulatory obligations for longer retention.
  • Legal Note: Many regulations require defining specific retention periods or criteria, not just “as long as the account is open.” You might need to consider if certain data needs to be purged after a set inactive period, or if financial transaction data needs to be kept longer for tax purposes, etc.

User Rights:

  • Users of Realis Sim have the right to access their personal data held by us. This includes the right to access their personal information, specifically their Email Address, Password, First Name, Last Name, and Phone Number (if provided). Instructions on how to access and manage your data will be provided within your account settings or by contacting us.
  • Legal Note: User rights are broader than just access in many jurisdictions. They often include rights to rectification (correcting inaccurate data), erasure (“right to be forgotten”), restriction of processing, data portability, and the right to object to processing. Your policy should cover all applicable rights.

Security Measures:

  • Realis Sim implements robust security measures to protect user data, including personal information, email address, password, first name, last name, and phone number (if provided), against unauthorized access, alteration, disclosure, or destruction. (Here, you would typically add more specific but non-sensitive details, e.g., encryption of data in transit/at rest, access controls, regular security audits, etc. – but avoid revealing vulnerabilities).
  • Legal Note: This section needs to be specific enough to assure users but general enough not to expose your security infrastructure.

International Data Transfers:

  • Realis Sim’s operations and data storage are designed to ensure that user data, including personal information (email address, password, first name, last name, and phone number), is not subject to international data transfers outside of the user’s country or region, as users access their information directly within the platform. All data processing and storage occur within [Specify your primary operating region/country, e.g., the UK, EU, or US, if applicable to confirm no international transfer based on your infrastructure].
  • Legal Note: Be very careful with this statement. If your servers are in one country (e.g., UK) and a user is in another (e.g., US), that is an international data transfer from the user’s perspective, even if they just “access” their data. If you use cloud providers (AWS, Azure, Google Cloud), their servers might be globally distributed. This section requires precise knowledge of your data hosting and processing locations.

Changes to the Policy:

  • Users will be notified of any changes or updates to this Privacy Policy via email to their registered email address.
  • Legal Note: It’s good practice to also post changes on your website and indicate the “Last Updated” date on the policy itself.

Contact Information: